Resolving Common Syllabus Issues

Created by Becky Shiring, Modified on Wed, 14 May at 3:25 PM by Audrey Cutler

Student Preview is not working

Instructors cannot view a syllabus in Canvas' Student View, and instead will see this "Whoops" dog error.

To preview your syllabus, click Export and select Preview from the drop-down menu.

To see a real-time syllabus view from the students' perspective, click Export and Copy URL. Then, paste this link into the address bar of a web browser.

Incorrect email or course details

You may have access to change your email settings in your profile. If you are blocked from completing these steps, please email aapregistration@jhu.edu.

Go to myJH and click your NetID in the upper-right corner to access your profile.
Change your preferred name and default email on the main tab.
Click the University tab to change your display email.
If these settings are correct, but your email in Canvas is still wrong, please email aapregistration@jhu.edu.

Course details at the top of your syllabus can only be changed via a request to SIS. Confirm changes with your program director and submit this form to request that SIS be updated. If CLOs need to be added or changed, contact your program directors or AAPassessment@jhu.edu

Students can't see the syllabus in Canvas

If your students cannot view your syllabus, try the following options. If the problem persists, please email AAPassessment@jhu.edu

Common issue: Instructors cannot view a syllabus in Canvas' Student View. To see a real-time view of your syllabus from the students' perspective, click Export and Copy URL. Then paste this link into a web browser.

Ensure your syllabus is published. If you see Published in green next to the course title. then this is not the reason students cannot access the syllabus.

Instead, if you see Faculty Pending, you must click Publish to submit it to your Program Director. if you see Approval Pending, contact your Program Director to approve your syllabus.

Error message when you attempt to Publish a syllabus

All “Required” fields must be filled out before HelioCampus will allow you to publish your syllabus. You can search (Ctrl+F/Command+F) for “Required” to easily locate each required form field to find the one you missed.

If you get this error message, “Unable to publish course section. You have to fill all required syllabus form items.”