Issues Accessing eReserves from Canvas

The most common access issue is browser incompatibility. 

• Open eReserves through Canvas with Chrome or Firefox. 
• Avoid Internet Explorer and Safari
• You may also need to clear your cache and cookies. 
• If you rule out browser issues, please try opening eReserves with this link: https://ares.library.jhu.edu/shib/
• See Canvas for additional information about browsers and enabling third-party cookies.

You may have the wrong campus set in your my.jhu.edu profile.

• Log in to my.jh.edu and select myProfile in the left sidebar
• At the bottom of the profile page, set you Primary Campus to your campus (choose Homewood if unsure)
• Changes to your Profile may take 24 hours to become effective

If you are off campus and the above are not the issue.

• Some locations have firewalls that will prevent you from accessing our online resources
• Log in to the Pulse Secure VPN to route your internet traffic through the campus network. Here is a guide from JHU IT.

If you are still having trouble after trying the steps above, contact reserves@jhu.edu.